Support

Contact us

Email support-address-not-set@example.invalid. Tell us what you tapped, what you expected, and what happened instead. Include your iPhone or iPad model and iOS version. Do not send passwords or sign-in codes.

Common questions

My change is not showing on another phone

Changes save on your phone first and upload when you are online. Open the app on both phones with a network connection and give it a few seconds. If the app says it couldn't sync, your changes are still on your phone and will upload later.

How do I add someone to my household?

Any member can create an invite code in the app and share it. The code works once and expires after 7 days. The person joining sees who can view their fitness data and confirms before they join.

Who can see my workouts?

Everyone in your household can see all fitness and health data that any member brings into Two Tails. Nobody outside your household can. See the privacy policy.

How do I leave a household or remove someone?

Any member can leave, or remove another member, from the household screen. Access ends at once. The lists and items they added stay with the household. Their workouts stay too, labeled "Member" and a short code.

How do I delete my account?

Delete your account from the account screen in the app. This deletes your account and your workouts from every household and cannot be undone. Shared lists stay with the household. The privacy policy lists exactly what is deleted.